Refund policy

Return & Refund Policy

Last Updated: June 30, 2026

Thank you for shopping with nexaecom.online, operated by TADVII ENTERPRISE. We strive to provide quality products and a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be available.

1. Return Eligibility

You may request a return if:

The product is damaged upon delivery.
You receive the wrong product.
The product has a manufacturing defect.
The item is missing parts or accessories (where applicable).

To be eligible for a return, the product must:

Be returned within 7 days of delivery.
Be unused and in its original condition.
Be returned with all original packaging, labels, manuals, and accessories.
Be accompanied by proof of purchase or the order number.

2. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse, negligence, or improper handling.
Products showing signs of use or wear.
Items returned without original packaging or accessories.
Products damaged after delivery due to customer actions.
Products marked as Final Sale or Non-Returnable on the product page.
Gift cards and downloadable digital products (if applicable).

3. How to Request a Return

To initiate a return, please contact our customer support with:

Your order number
Your name
A description of the issue
Clear photographs of the product and packaging (if applicable)

Email: nexaecom@outlook.com

Phone: +91 79845 79766

Our support team will review your request and provide further instructions if your return is approved.

4. Return Shipping

If the return is due to:

A damaged product
A defective product
An incorrect item sent by us

We may arrange a return pickup or reimburse reasonable return shipping costs, as applicable.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges unless otherwise stated.

5. Inspection of Returned Products

All returned products are inspected upon receipt. Approval of a refund or replacement is subject to verification that the returned item meets the eligibility requirements outlined in this policy.

6. Refunds

If your refund request is approved:

Refunds will be processed to the original payment method whenever possible.
Refund processing typically takes 5–10 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

7. Replacements

Where stock is available, eligible products may be replaced instead of refunded.

If the requested replacement is unavailable, a refund may be issued in accordance with this policy.

8. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel your order.